Pick Up Instructions

ALOHA

Honolulu Airport Transportation & Shuttle - Pick Up

Just arrived? Call us at 1-800-929-1219 or 808-227-1111 while on the way to baggage claim.

Pick Up Instructions from Honolulu Airport

Step 1. Turn Your Phone On
Once you’ve landed at Honolulu airport please be sure to turn your phone on. It’s very important because your driver need to be able to contact you so they can tell you how and where they will meet you for your ride.
Step 2. Call Us to Confirm Arrival
Once you’ve left the plane, call us at 1-800-929-1219 or 808-227-1111 to let us know you’re on the way to baggage claim. You may be faster (or slower) in getting off the plane than others, so it’s best to let us know, as opposed to waiting for your driver to call. Once we hear from you, we’ll send your shuttle so it’s ready and waiting for you from the moment your baggage is in hand.

Pick Up Instructions By Honolulu Airport Baggage Claim

Important Update: As of June 1 2018 Honolulu International Airport has made significant changes to the gates and baggage claims, all of which will receive new number assignments. Please follow the instructions below so that you get from baggage claim to your driver as easily as possible.

 

LOCATING YOUR DRIVER - PASSENGER PICK UP AREA:

Baggage Claims 1-5: Currently not in use.
Baggage Claims 6-11: To the right at the end of the terminal at Tour Group passenger loading lot. Tour Group lot is located next to Terminal 1 escalators.
Baggage Claims 12-15: Currently not in use.
International Arrivals Baggage Claim: Across the baggage claim at the center median green curb.
Baggage Claims 16-17: Across international arrivals baggage claim at the center median green curb.
Baggage Claims 18-26: Across baggage claims 19-20 at the center median green curb.
Baggage Claims 27-31: To the right at the end of the terminal at the Tour Group passenger loading lot. Tour Group exit is located next to baggage carousel 31.
Below, is a visual representation of the Baggage Claim renaming (as of June 1, 2018):

 

Honolulu Airport Baggage Claim Renaming

 

Confused? Don’t worry. Simply text/call your driver upon arrival and we’ll walk you through the process of how to get from baggage claim to your direct shuttle.

ADDITIONAL INSTRUCTIONS

International Arrivals:
When you step out, take the cross walk between the pillars 5/6 to the center island. Call us before you cross over to the center island.

Baggage Claim 8,7,6 (formerly "B" - Hawaiian Airlines):
This area is currently undergoing construction, so when you come out the baggage claim, make an immediate right, and walk straight to the end of the building, you will see the yellow fire hydrant, and a little parking lot.

Baggage Claim 9,10,11 (formerly “C” - Hawaiian Airlines):
Come out the baggage claim and make an immediate right turn, walk to end of the building. You will see two white umbrellas.

Baggage Claim 19,18 (formerly “E” - Air Canada, WestJet, Omni Airlines, Virgin America, Alaska Airlines):
Come out the Baggage claim, make an immediate right turn and take the cross walk between baggage claim E/F to the center island.

Baggage Claim 21,20 (formerly “F” - American Airlines, Allegiant Airlines):
Come out the baggage claim, make an immediate left turn and take the cross walk between baggage claim E/F to the center island.

Baggage Claim 25,23 (formerly “G” - American Airlines, Delta Airlines):
Come out the baggage claim, make an immediate left turn, and take the second cross walk to the center island, make sure that cross walk is between baggage claim E/F.

Baggage Claim 28,20 (formerly “H” - United Airlines, Delta Airlines):
Before you step out the baggage claim, look for the side door with the sign TOUR GROUP EXIT, the exit door is next to the baggage carousel H-5, come out that side door and our driver will be there waiting.

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